|
|
|
What methods of payment do you accept?
Do I pay sales tax?
How do I determine which size to order?
How long will it take to receive my order?
What is your Return policy?
Do you Guarantee your products?
Can a Bracelet be re-strung? If yes, how much will it cost?
Can you help me create a “special” bracelet?
Are you ever closed?
Q: What methods of payment do you accept?
What methods of payment do you accept?
A:
We gladly accept Visa and MasterCard. Certified Checks and Money Orders are accepted by mail.
Q: Do I pay sales tax?
Do I pay sales tax?
A:
All Pennsylvania residents must pay sales tax of 7% when ordering from Angelina’s Creations. Residents of all other states are exempt from paying any sales tax.
Q: How do I determine which size to order?
How do I determine which size to order?
A:
The most accurate way to determine the correct size is to measure the wrist at the bone with a soft measuring tape or string and add ˝” for a Child’s Bracelet and 1” for an Adult Bracelet.
If direct measuring is not possible, please follow the approximate sizing guide: • 0-3 Months 4.0” • 3-6 Months 4.5” • 6-12 Months 5.0” • 2-4 Years Old 5.5” • 5-7 Years Old 6.0” • 8 and up 6.5 • Necklaces (Toddler) 12” • Necklaces (Child) 14” • Adult Small 6.5” • Adult Medium 7.0” • Adult Large 7.5” • Adult X-Large 8.0” • Necklaces (Adult Small) 16” • Necklaces (Adult Medium) 18”
These are approximate sizes. The size and built of the child will influence the size of the bracelet.
Q: How long will it take to receive my order?
How long will it take to receive my order?
A:
Most orders ship within 2-3 business days upon receipt of order. You will receive an e-mail notice the day the order is shipped.
USPS Priority Shipping: $4.00 Generally you should receive your package between 3-4 business days (not guaranteed).
USPS Express: $15.00 Generally you should receive your package between 1-2 days and includes Sunday delivery.
For any International orders please call or email us for a quote.
DISCLAIMER: Angelina’s Creations is not responsible for any shipping timeframes once we have mailed the package. It is impossible to control any item once they are at the USPS office. We will provide you though with any information that we may have or be able to obtain about your shipment in a timely manner.
Q: What is your Return policy?
What is your Return policy?
A:
All Angelina’s Creations products are guaranteed to meet your expectations. If you are not 100% satisfied with your purchase simply return the item within 10 days of receipt for a full refund. E-mail or call first to receive a RA number. We cannot process a refund without the RA number. We do not refund the return shipping charge.
Q: Do you Guarantee your products?
Do you Guarantee your products?
A:
All our products are guaranteed 100%. If your bracelet breaks within the first 90 days of the shipping date, we will restring it for free.
Q: Can a Bracelet be re-strung? If yes, how much will it cost?
Can a Bracelet be re-strung? If yes, how much will it cost?
A:
Bracelets, according to our Product Guarantee, are restrung FREE during the first 90 days of ownership. After 90 days, there will be a flat $7.00 restringing fee.
Q: Can you help me create a “special” bracelet?
Can you help me create a “special” bracelet?
A:
Yes. This is our specialty. Simply call or e-mail us to discuss what you are looking to create and we will work with you to design that special bracelet.
Q: Are you ever closed?
Are you ever closed?
A:
Yes! We will always announce our Vacation times on our website. We will take Christmas orders up to 12/15.
|
|
|